In most circumstances you may return any product within 10 days for a prompt refund or exchange, without affecting your statutory rights. Postage is NOT refundable unless the product is returned because of faulty manufacture or we have not sent you what you ordered otherwise:

The following charges will apply: £1.50 re-stocking fee per item returned plus £1.50 cheque, credit card, debit card or paypal refund handling fee . These charges will be deducted from the balance to be returned to you and please remember that we do not refund postage.

Also, we are happy to exchange products however you should be aware of the following:

A restocking fee of £1.50 per item returned for exhange, along with full postage must be enclosed with the goods you are returning for exhange. With the returned goods also enclose a note of your address and details of your ammended order. Please do not send cheques for postage to cover exchanges, cash, postal orders, paypal or stamps are acceptable. If you can only pay the exhange costs by cheque or credit/debit card then there will be an additional charge of £1.50 to cover bank charges which I cannot avoid.

We are unable to accept cheques with a total value of £5.00 or under due to bank charges. ALL cheques and postal orders should be made out to Jans Greyhound Gifts, if they are not, they will be returned to you as I am unable to bank these if the payee is made out to any other name.

Credit & Debit Cards will not be debited until goods are dispatched. Unless a part payment is agreed on, when placing an order.

Contact us with any questions, comments, or problems that come up. We will take care of it as soon as possible!

Updated 12th March 2009

ALSO SEE: Terms

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None of the terms contained within this web site affect your statatory rights.